Steve has held Senior Executive roles for various Service Retail multi-nationals, including Flight Centre, Mister Minit and Hoyts. Steve is an expert in change management, customer service and financial efficiency across high volume and geographically spread operations.

Joy’s core values of giving back, has drawn her to this Sector and more importantly Afford as she believes Affords values of Integrity, empathy & excellence aligns perfectly with her own. Her passion lies in delivering authentic customer service excellence whilst ensuring the commercial viability of a business to ensure we reach as many clients as possible to make positive impacts in their lives.

Joy joined Afford after a commercial career in the banking sector with Westpac and NAB. With 17 years’ experience in business development, networking, lending, sales, facilitating, project management & Leadership. Joy has worked in different areas within financial services ranging from Retail, Business & Corporate banking & also shared group services, which is complemented by her Degree in Accounting.

Joy oversees Day Programs, Allied Health and the Afford Academy but her influence is also felt across many areas including Sales and Finance. Given her background, she is able to help drive process improvements and improve the link of Operations and Customer Service by leading our Complaints & Customer Experience process.

Her interface with NDIS policy and regulation coupled with the management of Afford’s new business portfolio, informs Afford’s positioning in the marketplace.

She has worked in various frontline roles and has firsthand experience managing relationships with clients, families, carers and staff. Having worked across various frontline roles such as Lifestyle Assistant, Vocational Training Officer, Market Area Coordinator gives her a wealth of practical experience.

Kym joined Afford in 2011. Kym began in Day Programs at Kings Park and has been with Afford for over nine years. Kym has a great knowledge of the sector and Afford.

Kym is responsible for over 157 residents enjoying the Afford Lifestyle across 39 group homes, 5 Respite homes, and leads a team of 5 District Managers. Together they all ensure that our residents lead the best lifestyle possible.

Part of his experience is working in the education department as a teacher’s aide working in primary schools with young children with complex needs and challenging behaviours. Allan’s comprehensive frontline and managerial experience gives him the knowledge and expertise to lead our operations in Queensland, liaise with relevant stakeholders and support business development.

Cristina joined Afford in 2006, with a back ground in sales she is responsible for leading and overseeing organisational growth through management of Affords Cherrywood Raffles, Events, Marketing and Fundraising departments.

Cristina is dedicated to passionately delivering the best events in the sector to ensure that all clients have fun and enjoy their best life, Cristina also oversees Afford Getaways, Club Afford and Grants.

Cristina guides an enthusiastic, dedicated and bubbly team of people who share her passion for Afford and our clients.

Kim’s role is to lead the property team in property acquisition, commercial leasing as well as on going upkeep of Affords properties.

With an extensive background in property she brings valuable experience & knowledge relating to property purchases, commercial leasing and project management.

She works in well with the operations team to ensure clients individual needs are met by carrying out required modifications in accordance with recommendations from the clients support workers & Occupational Therapist staff, whilst making sure that all properties are compliant with the building code of Australia as well as each individual local council requirements.

Kim is passionate about providing exceptional quality homes and day programs for clients.

Sulett migrated to Australia in 2016 and joined Afford in Sydney during April 2017 as a Lifestyle Assistant. Following her move to QLD she became a Customer Care Manager overseeing new client intakes within the business. Sulett comes from a financial planning back ground and prior to that worked in the ICT industry both South Africa.

Working within the disability sector is her passion and ensuring all new Afford clients receive the best possible support and service from our dedicated Customer Care team to enable them to live their best lives is Suletts driving force.

Belinda started with AFFORD in 2017 as a frontline staff member at Oran Park Day Program and then moved into the Customer Care team, with her experience in different areas of Afford she now is the District manager for the Central East day programs.

In this role, Belinda leads 7 Team Leaders over 5 different sites and responsible for over 400 clients. Belinda and her team work hard to ensure our clients get the best experience while working towards their goals.

Sussan joined Afford in 2017 as a Lifestyle Assistant at Penrith Accommodation. She has 8 years’ experience working within the disability industry, with the last 3 years being with Afford. During her time with Afford she has worked in both accommodation and respite. Sussan has a passion for working with her clients and helping them achieve their goals.

Prior to coming to the sector, Susan had 2 years’ experience in the aged care sector as well as working with children in crisis, whilst studying to become a Registered Nurse working with the aged community and children with troubling lifestyles.
Sussan is now a District Manager for 7 beautiful group homes with 29 residents living the Afford Lifestyle. Susan is committed to making a positive impact in the lives of her clients and families.

Tracy has worked in the disability industry for over 20 years.

Tracy joined Afford in 2016 as a Team Leader at our Cherrywood/Llandilo site, Tracey was a major presence as a frontline staff when residents moved into their new group homes in Penrith. She was Team Leader for True Blue & Bluebird Group Home’s from 2016 – 2018, In 2018 Tracy was promoted to District Manager for Respite NSW Accommodation.

20 years in the disability industry has given Tracey the ability to run her department with success.

Symone has worked in the disability employment industry for over 12 years. Symone started her career in the disability sector as a Job club trainer in DES (Disability Employment Services), a Senior Vocational trainer in TTW (Transition to work) and then moved to the team leader position in Support Coordination, SLES (School Leaver Employment Supports) and Individual supports when NDIS took over in Sydney.

Symone Joined AFFORD in 2017 as Customer Care Manager South West Sydney and after 9 months, Symone’s Passion for helping young adults living with a disability to recognise and realise their potentials to gain further education, employment and/or independence, saw Symone stepping back into a familiar role as AFFORD’s Employment Supports Manager with SLES and ADE’s.
With expected growth in the sector, SLES has grown and we now service SLES in QLD, VIC, SA and WA.

For Symone, there is nothing more rewarding then working with a young person who goes on to achieve their goals, especially when they thought they couldn’t, no matter how big or small!

James stands proudly as the District Manager for Afford’s Accommodation Homes in South Queensland. James’ previous experience in motor racing has taught him the importance of passion, hard work and team harmony. James also has disability within his own family, this personal experience inspires James to apply his skills to the disability sector.
James is dedicated to growing the region, to provide abundant opportunities and the best possible life for NDIS participants.