Urgent safety risks
If someone is in danger or needs urgent help, contact emergency services on 000.
Accessible communication
The National Relay Service (NRS) can help you if you’re d/Deaf or find it hard to hear or speak to hearing people on the phone. NRS is free* and confidential.
The National Relay Service (NRS)
Speak and Listen: 1300 555 727
Internet/captioned relay call: internet-relay.nrscall.gov.au
SMS Relay: 0423 677 767
TTY users: 133 677
*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.
National external agencies
You can contact these national agencies if you would like independent information, advice or support about your rights, services or care.
Aged Care Quality and Safety Commission
Phone: 1800 951 822
Website: agedcarequality.gov.au
Australian Competition and Consumer Commission (ACCC)
Phone: 1300 302 502
Website: accc.gov.au
Australian Human Rights Commission
Phone: 1300 369 711
Website: humanrights.gov.au
Commonwealth Ombudsman
Phone: 1300 362 072
Website: ombudsman.gov.au
Department of Social Services
Phone: 1300 653 227
Website: www.dss.gov.au
National Disability Abuse and Neglect Hotline
Phone: 1800 880 052
Website: www.dss.gov.au
NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: www.ndiscommission.gov.au
State-based external agencies
Afford is active in New South Wales, Queensland, South Australia and Victoria. You can contact the ombudsman in these States for independent advice or support.
NSW Ombudsman
Phone: 1800 451 524
Website: ombo.nsw.gov.au
QLD Ombudsman
Phone: 07 3005 7000
Website: ombudsman.qld.gov.au
SA Ombudsman
Phone: 08 7322 7020
Website: ombudsman.sa.gov.au
VIC Ombudsman
Phone: 03 9613 6222
Website: ombudsman.vic.gov.au
