How Afford is responding to ex-Tropical Cyclone Alfred 

Updated 1:00pm, Monday 10 March

The impact of ex-Cyclone Alfred continues to be felt in Queensland and northern NSW, with the tropical low causing severe wind and heavy rain along the coastline. Emergency flood alerts have been issued, and many areas are experiencing power and network outages.

In severe weather conditions, keeping our clients and employees safe is our top priority. Here’s how Afford is responding and how you can stay informed. 

How we’re responding 

We have set up our crisis management team and our Queensland coordinator is working closely with all Afford sites in impacted areas. SES emergency contact numbers and response plans have been shared with teams. 

At our houses in QLD

• Outdoor furniture and loose items have been secured. 

• Homes are stocked with extra food, medication, and supplies. 

• Butane stoves and BBQs are ready for use if the power goes out (for outdoor use only). 

• Generator sourced where needed. 

• Staff will stay on-site to support clients. 

• Extra local staff may be called in if needed. 

• We are keeping track of road closures and potential flooding. 

• All Afford vehicles have a full tank of petrol.

At our community services in QLD 

• We are working to resume group community services from Tuesday, 11 March, where safe. In-home community services will  continue where possible.

What this means for clients and families 

If you need updates about Afford services near you, please contact your local service manager or call our Support Centre team on 1800 233 673. 

We know this is a stressful time. If you can’t reach a service manager, please know that all Afford sites are prepared and teams are ready to support clients. 

For general emergency updates, visit: 

• SES assistance – call 132 500 or visit: www.ses.qld.gov.au/ses-assistance 

• ABC Emergency Radio: www.abc.net.au/emergency 

• QLD Disaster Dashboards: www.qld.gov.au/community/disasters-emergencies/disasters/resources-translations/local-government-disaster-dashboards 

What’s next 

We will keep monitoring conditions and responding to any issues while following government and emergency services advice. We’ll also provide updates when needed, including any service changes. 

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