External Regulatory or Advocacy Agencies

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Escalate your feedback or complaint

We will work closely with external investigative and regulatory bodies to review, investigate, and resolve issues and complaints, respectfully and confidentially. Here are the external regulatory or advocacy agencies who can help you.

The National Relay Service (NRS) is free* and confidential:

*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.


Australian Human Rights Commission
Phone: 1300 369 711
Website: https://humanrights.gov.au/

Commonwealth Ombudsman
Phone: 1300 362 072
Website: https://www.ombudsman.gov.au/

Department of Social Services
Phone: 1300 653 227
Website: https://www.dss.gov.au/

Disability Royal Commission
Phone: 1800 517 199
Website: https://disability.royalcommission.gov.au/

NDIS Quality and Safeguards Commission
Phone: 1800 035 544
Website: https://www.ndiscommission.gov.au/


NSW Ombudsman
Phone: 1800 451 524
Website: www.ombo.nsw.gov.au/

QLD Ombudsman
Phone: 07 3005 7000
Website: www.ombudsman.qld.gov.au/

SA Ombudsman
Phone: 08 8226 8699
Website: https://www.ombudsman.sa.gov.au/

VIC Ombudsman
Phone: 1800 806 314
Website: https://www.ombudsman.vic.gov.au/

WA Ombudsman
Phone: 1800 117 000
Website: https://www.ombudsman.wa.gov.au/

Complaints & Feedback

We want to hear from you. Sharing your feedback, compliments, and complaints will help us improve and provide the best possible service and care for our clients.

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