Afford’s Commitment to your Privacy
Afford is committed to respecting individuals’ right to privacy and recognises the importance of protecting personal information. Afford takes steps to ensure our compliance with relevant Australian privacy legislation, standards and contractual obligations. For further detail on our privacy practices please review our Privacy Policy.
Information Usage
The nature and extent of personal and sensitive information collected by Afford varies depending on your interaction with Afford. Afford collects personal and sensitive information from client/customers, people we support, donors, beneficiaries, business partners, Afford employees and online users. We only use personal information for the purposes for which it was given to us, or for purposes which are related to one of our functions or activities. The information collected by Afford can be used for a variety of reasons depending on the provider of information.
For clients/customers/guardians
- To provide Afford services
- To provide people we support with the most appropriate services for their needs
- To meet any requirements of government funding for programs
- To monitor and evaluate existing services and plan for future services
- To produce annual reports and for research purposes which may involve contracted organisations
- To comply with legal obligations
- Funding body reporting requirements details (output hours or numbers, key performance indicators etc.)
- To facilitate on-going fundraising and marketing activities
For business partners:
- To provide Afford services
- To process donations and provide accurate receipts
- To pay for services
- To establish and manage partnerships
- To receive services from you or the organisation which employs you
- To manage Afford relationships with the business partner
- To provide information about Afford services
- To update the company on Afford appeals for public donations, programs and service
For Afford donors:
- To provide Afford Services
- To process donations and provide accurate receipts
- To facilitate on-going fundraising and marketing activities
- To comply with legal obligations
- To provide transparency relating to donated funds, particularly for appeals for public donations
For Afford supporters and the community:
- To provide Afford services
- To provide communication updates and ensure transparency
- Relating to donated funds, particularly appeals, donations, or membership fees and Afford operations
- To process donations or membership fees and provide accurate receipts
- To facilitate ongoing fundraising and marketing activities
- To provide information about Afford
- To receive invitations to upcoming events and activities
- To recognise your support of Afford
- Afford may also collect non-personally identifiable information which may include IP host addresses, pages viewed, browser type and other data which is used for statistics/data analysis.
Types of Information Collected
The nature and extent of personal and sensitive information collected by Afford varies depending on your particular interaction with Afford, but may include:
- Contact details (name, address, email etc.)
- Personal details including date of birth, gender, income guardians, and next of kin etc.
- Information on personal issues and experiences, relationships
- Family background or supports systems and information clients may have in the community
- Areas of interest (likes and dislikes)
- Health information and medical history
- Financial information such as credit card numbers or bank account details
How is Information Collected
Where possible, we collect your personal and sensitive information directly from you. We collect information through various means, these include:
- telephone interviews
- in-person interviews
- at appointments
- through forms and questionnaires
- In some situations we may also obtain personal information about you from a third-party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisation to which we may disclose your information, subject to any exceptions under the Privacy Act. For example, we may collect information about you from a health care professional, such as a doctor.
Changes to Personal Information held by Afford
You can request access to the personal information Afford holds about you. You can also request transferral of information about you to a third-party. You may also request corrections to your personal information if you believe it is not accurate. To request access, transfer or to make corrections to your information please contact us by email on feedback@afford.com.au or by calling 1800 233 673.
Withdrawal of consent to receive communications from Afford
Any person may withdraw their consent to Afford communications at any time by contacting us at b&e@afford.com.au or by using the opt-out facilities provided in our communications or by calling 1800 233 673.
How can you access or correct your personal information, or how can you make a complaint about privacy?
You can request access to the personal information Afford holds about you. You can also request transferral of information about you to a third-party. You may also request corrections to your personal information if you believe it is not accurate.
Please make any request to access or correct your information by writing to:
Privacy Officer – Afford
3-7 Marianne Place
Minchinbury NSW 2770
E. privacy@afford.com.au
If you are lodging a complaint and we fail to respond to your complaint within a reasonable time or if you are dissatisfied with the response you receive from us, you can make a complaint to the Australian Information Commissioner at: Privacy complaints – Home (oaic.gov.au)
Third Parties
Afford does not provide information about a person to any other organisation, government agency or any individual unless one of the following conditions applies
- The person has consented
- The person reasonably expects us to or we have told them we will
- It is required or authorised by law
- We believe the disclosure is necessary to prevent or lessen a serious and imminent threat to somebody’s life, health or safety; or
- In other circumstances permitted by the APPs (for example, if we reasonably believe the disclosure is reasonably necessary for law enforcement purposes)
Security
The security of your personal information is extremely important to us. Afford is committed to taking reasonable steps to ensure the security of your information. We have implemented reasonable physical, electronic and administrative procedures to safeguard and protect the information we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the website or our servers, will be free from unauthorised access by third parties such as hackers and your use of our website demonstrates your assumption of this risk.
Refund Policy
Customer payments are subject to our Refund Policy and refunds can be requested in line with this policy.
Other Websites
Afford is not responsible for the privacy practices of websites accessed through links on the Afford website.
Changes to Policy/Terms of use
Afford reserves the right, at our discretion, to change, modify and add or remove elements of the Privacy policy and our Terms of Use at any time without notice. Your continued use of our services, website and communication channels following the posting of any changes to these terms means you accept such changes. If you have any questions about your privacy or these terms of use, please contact us by email at: privacy@afford.com.au or info@afford.com.au or by calling 1800 233 673.
Disclaimer
The content provided on the Afford website is for general information only and is not intended as professional advice and should not be used in place of professional advice.
All intellectual property in the material contained on this site is owned exclusively by Afford and is protected under both Australian and International law. Users of this site do not gain any interest in that intellectual property and agree not to do anything that interferes with or breaches those laws or the intellectual property rights in the material.
Neither Afford nor its authorised representatives make any representation or warranty as to the accuracy, reliability or completeness of the material on this site, or in sites linked to this site. Except to the extent that liability under any statute cannot be excluded, neither Afford nor its authorised representatives accept any liability (in contract, tort, negligence or otherwise) for any error or omissions in this material or for any loss or damage (direct, indirect, consequential or otherwise) suffered by any person.
Changes to these Terms of use
These Terms of Use are subject to change and amended versions will be posted on this website.
Contact us
If you have any questions about your privacy, or the terms of use, please contact us at General Enquiries.
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