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Contact Us

To make a complaint, provide feedback, or give us a compliment, you can speak to an Afford staff member or:

• Fill out the form below
• Write to us: PO Box 924, Parramatta NSW 2124
• Contact us: 1800 233 673

The National Relay Service (NRS) is free* and confidential:

• Speak and Listen: 1300 555 727 
• Internet/captioned relay call: internet-relay.nrscall.gov.au
• SMS Relay: 0423 677 767
• TTY users: 133 677

*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.

If you’d like to escalate your feedback or complaint, there are external agencies that can assist. Click here to find out more information.

You can view our Afford Feedback & Complaints Policy here and our Easy English version here.

Feedback and Complaints Form