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Contact Us
To make a complaint, provide feedback, or give us a compliment, you can speak to an Afford staff member or:
- Fill out the form below
- Write to us: 3-7 Marieanne Place Minchinbury, NSW 2770
- Contact us: 1800 233 673
The National Relay Service (NRS) is free* and confidential:
- Speak and Listen: 1300 555 727
- Internet/captioned relay call: internet-relay.nrscall.gov.au
- SMS Relay: 0423 677 767
- TTY users: 133 677
*There’s no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS.
If you’d like to escalate your feedback or complaint, there are external agencies that can assist. Click here to find out more information.
You can view our Afford Feedback & Complaints Policy here and our Easy English version here.
Feedback and Complaints Form
General Enquiries
If you would like more information about our services get in touch with our Customer Care Team.
Whistleblower Disclosure
If you have observed conduct or become aware of a matter that you believe constitutes Disclosable Conduct or comprises a Disclosable Matter in accordance with Afford’s Whistleblower Policy, please complete this form.
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